Friday, 1 March 2019

Digital Strategy Session at the Hong Kong General Chamber of Commerce

There's no question that, in the modern-day landscape, a big part of your marketing strategy is digital. Customers and companies alike are almost always online-- and you wish to be able to reach them and observe their behavior where they spend the most time.

However when you're growing an organisation, it seems like this ever-evolving landscape can rapidly end up being overwhelming. There's already enough to do-- how are you also supposed to create, tweak, and maintain a nimble digital marketing strategy?

Download our complete guide to producing a digital marketing strategy that works here.

We have actually assembled a list of seven digital marketing strategies that online marketers can adapt to assist their groups and companies grow, along with a refresher course on the meaning of digital strategy and marketing projects.

Your digital marketing strategy is the series of actions that assist you accomplish your company goals through carefully picked online marketing channels. These channels consist of paid, made, and owned media, and can all support a typical project around a particular industry.

The term "strategy" may seem challenging, however developing an effective digital strategy doesn't need to be difficult.

In easy terms, a strategy is simply a strategy to accomplish a wanted goal, or several goals. For example, your overarching goal might be to produce 25% more leads through your website this year than you drove last year.

Depending on the scale of your company, your digital marketing strategy might involve multiple digital strategies-- each with different goals-- and a great deal of moving parts. But returning to this easy way of considering strategy can assist you stay focused on meeting those goals.

What is a digital channel strategy?

A digital marketing strategy is a strategy incorporating a variety of channels to increase sales, awareness, growth and engagement for a product, service or brand. ... Cross-channel methods, where channels incorporate for better outcomes (e.g. lining up link building and web material with SEO).

Despite our simplification of the term "strategy," there's no doubt it can be hard to begin really building one. Let's see what a digital marketing campaign looks like, and after that, we'll delve into those seven foundation to assist you create an effective digital marketing strategy to establish your company for online success.

It's easy to confuse your digital strategy with your digital marketing campaigns, but here's how to distinguish the two.

As we've currently outlined, your digital strategy is the series of actions you take to help you attain your overarching marketing goal. Your digital marketing campaigns are the foundation or actions within your strategy that move you towards meeting that goal.

For example, you might decide to run a campaign sharing a few of your best-performing gated content on Twitter, to produce more leads through that channel. That project belongs to your strategy to create more leads.

Here a few other popular examples of digital marketing campaigns and the strategies they utilize.

GoPro
Delta Airlines
Geico
Wayfair
Mastercard
ETF Securities
Red Bull

1. GoPro
Digital strategy: Earned media, user-made video

GoPro is popular for its incredible point-of-view design action video footage, all drawn from the business's traditional fisheye lens. What you may not know is that a lot of the video content you see on its YouTube channel wasn't made by GoPro, but rather by its most devoted users.

By populating its YouTube channel with user-made video material, GoPro has motivated a whole fanbase of outdoorspeople to take fantastic video of their experiences and publish it online-- often with credit back to GoPro. This continuous digital marketing project has actually promoted making use of video to get the word out about the GoPro product line-- and a great deal of the material is developed by the clients themselves.

Take a look at the video below, which GoPro republished, granting the video's initial shooter with being among the very best videos in its classification.

2. Delta Air lines
Digital strategy: Owned media, Twitter stories

You would not consider an airline company as a leader in innovative digital marketing, however don't underestimate the stories they can tell on social media (emphasis on "stories").

Delta Air Lines is a respected user of social networks, particularly on its Twitter manage. The brand name uses this account to engage potential travelers in a range of ways that are both prompt and emotionally promoting. Last month, in honor of Breast Cancer Awareness Month, the company began sharing individual stories from Delta workers straight through the business's Twitter feed

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3. Geico
Digital strategy: Paid media, YouTube Preroll advertisements

All you require to hear is the word "Geico" to bear in mind you can save 15% or more on your automobile insurance. But even a business with such a remarkable tagline can run the risk of annoying its buyers if its marketing project is too longwinded.

That's why Geico introduced a series of preroll advertisements on YouTube that confess to the advertisement's brevity in the videos themselves.

Preroll ads are a kind of paid content on YouTube in which you pay YouTube to roll 15- to 20-second ads ahead of videos that have the exact same audience as the marketer. While some business attempt to squeeze as much messaging as they can into that short slot, Geico has actually taken the opportunity to make fun of itself for using up your time in the first place. In this way, its YouTube preroll commercials are really amusing.

4. Wayfair
Digital strategy: Owned media, Instagram tags

Wayfair, a home furnishings and decoration merchant, has a truly ingenious Instagram strategy. Let's just say its pictures aren't just images.

Instagram gives companies an opportunity to show their fans a more intimate side of the brand, raising the curtain on the business to show off the employees and events that make the company what it is. For Wayfair, however, Instagram isn't just a culture play-- it's a purchase page.

Using Instagram's product tags, Wayfair has actually taken some of its most beautiful home interior shots on Instagram, and tagged them with item and cost labels. It's a digital marketing project that shows individuals precisely how much each item in the photo expenses, helping Wayfair generate buyers right from its Instagram account.

5. Mastercard
Digital strategy: Owned media, Travel blog site

Mastercard bases its brand on the stories and adventures that cardholders go on. But what great is a travel-based brand without a travel-based digital marketing project to go with it?

Invaluable Cities, Mastercard's travel blog site, gives readers a travel resource to go along with the charge card that assist spend for these readers' destinations. It's a pretty good idea, as it permits the company to better align itself not just with the important things its clients buy, however with the locations its clients go.

6. ETF Securities
Digital strategy: Paid media, LinkedIn Sponsored Content

ETF Securities is a small, asset management service based in Australia accommodating wealth supervisors and financiers in Europe. Since the service they provide is so complex, the company found where its clients hung out the most-- LinkedIn-- and sponsored paid content on this platform that drives more interest in investments and assists consumers make smarter financial choices.

With this digital project, ETF Securities saw 95% year-over-year development in its LinkedIn fans.

7. Red Bull
Digital strategy: Owned media, Lifestyle news

Red Bull has ended up being more popular for its sponsorship of severe sports than the energy drink it sells. It's a natural fit for the types of individuals the beverage interest. But instead of creating digital content on the energy beverage market, Red Bull records its audience with short articles and videos everything about the current happenings in the severe sports community.

In this digital marketing campaign, Red Bull teaches us that what you offer isn't constantly the ideal material strategy. Rather, it's the lifestyle that your consumers live.

It's important to keep in mind that even if a campaign runs over the course of a number of years, it does not make it a strategy-- it's a method that sits alongside other projects to support a bigger marketing strategy. For example, ETF Securities (pointed out above) hosted a project to increase its followers on LinkedIn, utilizing the digital strategy of sponsored content (a form of paid media). This one tactical campaign might be one small part of a larger digital marketing strategy that serves to produce more leads for among its products or business lines.

Now that we've gotten to grips with the essentials of digital transformation strategy and digital marketing campaigns, let's dig into how to build your strategy.

Build your buyer personalities.
Determine your goals and the digital marketing tools you'll need.
Examine your existing digital channels and properties.
Audit and prepare your owned media campaigns.
Audit and plan your made media projects.
Audit and prepare your paid media projects.
Bring everything together.

1. Develop your buyer personas.

For any marketing strategy-- offline or online-- you require to know who you're marketing to. The very best digital marketing techniques are built on in-depth buyer personas, and your initial step is to create them. (Need aid? Start here with our free buyer personality set.).

Buyer personas represent your ideal customer( s) and can be produced by investigating, surveying, and interviewing your company's target audience. It is necessary to keep in mind that this info needs to be based upon genuine information wherever possible, as making presumptions about your audience can cause your marketing strategy to take the incorrect instructions.

To get a rounded photo of your personality, your research swimming pool need to include a mixture of clients, potential customers, and people outside your contacts database who line up with your target market.

But what type of info should you collect for your own buyer personality( s) to notify your digital marketing strategy? That depends on your services, and is likely to vary depending on whether you're B2B or B2C, or whether your product is high expense or low cost. Here are some starting points, but you'll want to tweak them, depending on your specific service.


Why is digital strategy essential?

The Significance Of A Digital Strategy. A digital marketing plan is a vital tool for your company. ... Focusing on a specific audience and determining that audience's requirements, interests and discomfort points, will help provide a more efficient plan in achieving your marketing objectives.

Quantitative (or Demographic) Info.

Location. You can use web analytics tools like Google Analytics to easily determine what place your site traffic is originating from.
Age. Depending upon your organisation, this may or may not matter. It's finest to collect this data by determining patterns in your existing prospect and customer database.
Earnings. It's best to gather delicate details like individual earnings in personality research interviews, as individuals might be unwilling to share it via online kinds.
Task Title. This is something you can get an approximation of from your existing consumer base, and is most pertinent for B2B companies.

Qualitative (or Psychographic) Details.

Goals. Depending upon the need your service or product was produced to serve, you may currently have a good concept of what goals your personality is aiming to accomplish. However, it's best to cement your assumptions by speaking with consumers, as well as internal sales and customer support representatives.
Obstacles. Again, speak with clients, sales and customer service representatives to get an idea of the common issues your audience deals with.
Pastimes and interests. Speak to clients and individuals who align with your target market. If you're a style brand name, for instance, it's helpful to understand if large sections of your audience are also interested in fitness and well-being, as that can help notify your future content development and collaborations.
Top priorities. Talk to consumers and individuals who align with your target market to learn what's most important to them in relation to your organisation. For instance, if you're a B2B software business, understanding that your audience values consumer assistance over a competitive cost point is very valuable details.

Take this info and produce several rounded personas, like Marketing Molly below, and guarantee they're at the core of your digital marketing strategy.

2. Determine your goals and the digital marketing tools you'll need.

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Your marketing goals need to constantly be connected back to the basic goals of the business. For example, if your service's goal is to increase online profits by 20%, your goal as an online marketer might be to generate 50% more leads by means of the site than you did in 2015 to contribute towards that success.

Whatever your overarching goal is, you need to know how to determine it, and more important, really be able to determine it (e.g., have the ideal digital marketing tools in place to do so). How you measure the effectiveness of your digital marketing strategy will be various for each organisation and based on your goal( s), but it's important to ensure you're able to do so, as it's these metrics which will assist you adjust your strategy in the future.

If you're a HubSpot consumer, the Reporting add-on in your HubSpot software application brings all of your marketing and sales information into one place, so you can quickly figure out what works and what does not.

3. Examine your existing digital channels and properties.

When considering your offered digital marketing channels or properties to include into your strategy, it's handy to very first consider the bigger photo to prevent getting overwhelmed. The owned, made, and paid media framework helps to classify the digital 'automobiles', assets, or channels that you're already utilizing.
Owned Media.

This describes the digital possessions that your brand or business owns-- whether that's your website, social media profiles, blog site material, or images, owned channels are the things your organisation has complete control over. This can consist of some off-site material that you own, however isn't hosted on your website, like a blog that you release on Medium, for instance.
Made Media.

Rather simply, made media refers to the exposure you've earned through word-of-mouth. Whether that's content you've dispersed on other websites (e.g., guest posts), PR work you've been doing, or the client experience you've provided, earned media is the recognition you receive as a result. You can earn media by getting press mentions, positive evaluations, and by other individuals sharing your material on social media, for example.
Paid Media.

Paid media is a bit obvious in what its name suggests-- and refers to any vehicle or channel that you spend cash on to catch the attention of your purchaser personas. This includes things like Google AdWords, paid social media posts, native advertising (like sponsored posts on other websites), and any other medium for which you straight pay in exchange for presence.

Collect what you have, and categorize each automobile or asset in a spreadsheet, so you have a clear picture of your existing owned, earned, and paid media.

Your digital marketing strategy may incorporate components of all 3 channels, all working together to help you reach your goal. For instance, you may have an owned piece of material on a landing page on your site that's been created to assist you produce leads. To magnify the variety of leads that material creates, you might have made a real effort to make it shareable, suggesting others are dispersing it by means of their individual social media profiles, increasing traffic to the landing page. That's the earned media element. To support the content's success, you might have published about the content to your Facebook page and have paid to have it seen by more people in your target market.

That's precisely how the 3 can interact to help you fulfill your goal. Obviously, it's not compulsory to utilize all three. If your owned and earned media are both effective, you might not require to buy paid. It's everything about assessing the best option to meet your goal, and after that integrating the channels that work best for your organisation into your digital marketing strategy.

Now you know what's already being utilized, you can start to think about what to keep and what to cut.
4. Audit and plan your owned media campaigns.

At the heart of digital marketing is your owned media, which practically constantly takes the form of content. Every message your brand broadcasts can usually be classified as content, whether it's your 'About United States' page, your item descriptions, article, ebooks, infographics, or social networks posts.

Material assists transform your site visitors into leads and customers, and assists to raise your brand's profile online-- and when it's optimized, it can likewise boost any efforts you have around search/organic traffic. Whatever your goal, you're going to require to use owned content to form your digital marketing strategy.

To construct your digital marketing strategy, you need to decide what material is going to assist you reach your goals. If your goal is to create 50% more leads by means of the site than you did last year, it's unlikely that your 'About Us' page is going to be included in your strategy-- unless that page has actually somehow been a lead generation device in the past.

It might most likely that an ebook gated by a form on your site drives far more leads, and as a result, that might be something you wish to do more of. Here's a short process to follow to exercise what owned content you need to meet your digital marketing goals:
Audit your existing material.

Make a list of your existing owned content, and rank each product according to what has formerly carried out best in relation to your existing goals. If your goal is lead generation, for example, rank them according to which generated the most leads in the in 2015. That might be a particular article, an ebook, or perhaps a particular page on your site that's converting well.

The concept here is to determine what's currently working, and what's not, so that you can set yourself up for success when planning future content.
Recognize gaps in your existing content.

Based on your purchaser personas, identify any spaces in the material you have. If you're a math tutoring business and have actually found in your audience research study that a person of your personality's most significant obstacles is finding intriguing ways to study, but you do not have any content that speaks to that concern, then you might seek to develop some.

By looking at your content audit, you might discover that ebooks hosted on a specific type of landing page convert really well for you (much better than webinars, for instance). In the case of this math tutoring company, you might make the decision to add an ebook about 'how to make studying more interesting' to your content production strategies.
Develop a material creation plan.

Based on your findings and the spaces you've recognized, make a content development plan laying out the content that's essential to help you hit your goals. This must include:


Title
Format
Goal
Marketing channels
Why you're developing it (e.g., "Marketing Molly has a hard time to find time to plan her blog site material, so we're developing a template editorial calendar").
Priority level (to assist you decide what's going to provide you the most "bang for your buck").

This can be an easy spreadsheet, and need to also include spending plan information if you're planning to contract out the material creation, or a time price quote if you're producing it yourself.
5. Audit and plan your made media campaigns.

Evaluating your previous earned media versus your current goals can help you get an idea of where to focus your time. Look at where your traffic and leads are originating from (if that's your goal) and rank each earned media source from a lot of efficient to least effective.

How do I develop a digital strategy for my company?

Specify Your Goals. Before you get going with any plans, first define your goals.
Know Your Key Channels.
Develop a Content Strategy.
Create a Calendar.
Put Whatever in Motion.
Display and Procedure.

You can get this information from tools like Google Analytics, or the Sources Reports in your HubSpot software application.

You might find that a particular article you added to the industry press drove a lot of certified traffic to your website, which in turn transformed really well. Or, you may discover that LinkedIn is where you see most people sharing your content, which in turn drives a lot of traffic.

The concept here is to develop a picture of what earned media will assist you reach your goals, and what will not, based upon historical data. Nevertheless, if there's something new you want to attempt, don't rule that out even if it's not yet attempted and tested.
6. Audit and plan your paid media projects.

This procedure includes much of the exact same procedure: You require to examine your existing paid media across each platform (e.g., Google AdWords, Facebook, Twitter, and so on) to figure out what's most likely to assist you satisfy your present goals.

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If you have actually been spending a great deal of loan on AdWords and haven't seen the outcomes you 'd wished for, maybe it's time to refine your method, or scrap it entirely and focus on another platform that appears to be yielding much better outcomes. (Have a look at this free AdWords guide for more on how to take advantage of it for business.).

By the end of the procedure, you should have a clear concept of which paid media platforms you wish to continue utilizing, and which (if any) you  wish to get rid of from your strategy.
7. Bring it all together.

You have actually done the preparation and the research, and you now have a solid vision of the aspects that are going to make up your digital marketing strategy. Here's what you must have so far:.

Clear profile( s) of your purchaser persona( s).
Several marketing-specific goals.
A stock of your existing owned, earned, and paid media.
An audit of your existing owned, made, and paid media.
An owned content production strategy or wish list.

Now, it's time to bring all of it together to form a cohesive strategy file. Let's revisit what digital strategy means: the series of actions that are going to help you achieve your goal( s) utilizing online marketing.

By that definition, your strategy document must map out the series of actions you're going to take to attain your goals, based on your research to this point. A spreadsheet is an effective format-- and for the sake of consistency, you may find it simplest to draw up according to the owned, earned, and paid media framework we've utilized so far.

You'll likewise require to plan your strategy for a longer-term duration-- generally, something like 12 months is a good beginning point, depending upon how your business is set up. That way, you can overlay when you'll be carrying out each action. For example:.

In January, you might start a blog site which will be continuously upgraded once a week, for the entire year.
In March, you may launch a brand-new ebook, accompanied by paid promo.
In July, you might be preparing for your most significant organisation month-- what do you hope to have observed at this point that will influence the content you produce to support it?
In September, you might prepare to focus on made media in the form of PR to drive extra traffic during the run-up.

By taking this approach, you're likewise developing a structured timeline for your activity, which will help communicate your strategies to your associates-- not to mention, perhaps even assist keep you sane.
Your Path to Digital Marketing Strategy Success.

Your strategy document will be really specific to your company, which is why it's almost difficult for us to develop a one-size-fits-all digital marketing strategy design template. Keep in mind, the purpose of your strategy document is to map out the actions you're going to require to achieve your goal over a period of time-- as long as it communicates that, then you have actually nailed the fundamentals of developing a digital strategy.




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